I went to Chick-Fil-A a few days ago. I’ve been there before, but for some reason, I was paying closer attention and noticed how much they nail the customer-service experience we have. Even though I’m not, and you’re likely not, an owner of a brick-and-mortar business, there are definitely some lessons to be learned from Chick-Fil-A. Let’s dive into those lessons and how you can apply them to your business.
I wrote a long text to a friend of mine a few days ago and as I was writing it, I realized that this is a message that a lot of us need to hear.
Some Context First
This friend of mine is a friend I’ve known for 13 years. We are so similar (but not exactly the same) in our interests, our senses of humor, our personalities, our hopes and dreams, and our anxieties. She is my age.